Returns will not be processed for merchandise unless confirmed that there was a BrandAlliance error or the goods were received damaged. We guarantee that your order will be received without defects or damage or we will replace the affected pieces of the order or issue you a refund on the affected product. For damaged or defective pieces BrandAlliance will cover the costs of the return and replacement shipping. If you have received incorrect merchandise or the goods are damaged, please email firstname.lastname@example.org and provide the following information: order number, product number (i.e. ABC0001-B) and the reason for the return. When the information has been received and approved, a Return Authorization number will be issued by one of our Client Care representatives. Returned product will not be accepted without a return authorization number.