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Customer Service

For any customer service or technical inquiries, please contact denso@brandalliance.com. Our customer service team is here to help you so please reach out any time you need assistance.


DENSO Merchandise

Only products approved by Denso Procurement are currently available. If you have a project or a special need, please reach out to Eric Williams at Eric.Williams@brandalliance.com. We will also help find suitable products and help present them to Procurement and/or Marketing for approval.


How Do I Order Products?

When you see a product that you'd like to order, click on the product name or its image. In the next screen you will see the item displayed with the corresponding price and a 'Quantity' box below. You may also see options for each item such as logo, colour, and size depending on the selected item. You must make a selection for each of these options and enter a quantity to successfully add to cart. Once all options are selected and the quantity is filled out, click 'Add to Cart'. To continue shopping, simply enter a new keyword or browse through the categories.


How Do I Delete a Product From My Shopping Basket?

You can delete a product from your shopping cart two ways; by clicking the ‘Remove’ or by changing the quantity ordered to '0' and clicking the 'Update' button.


Forms of Payment

If you have an approved PO#, you may use this as a payment option when you arrive at the checkout. You are also able to use a personal credit card. We accept, Master Card, VISA, American Express, and Discover.


How Do I Know That You Have Received My Order?

You will know that your order has been sent to us when you see the 'Order Confirmation' page on your web browser. This screen will issue an Order Number and provide a summary of the order you placed. It is a good idea to print a copy of this screen for your records. You will also receive an order confirmation via email when your order is placed and also when your order has shipped.


How Will I Know That My Order Has Been Shipped?

You will receive a shipment confirmation email the same day that we ship your order. In this email, there will be a tracking number link for you to check the status of your shipment while it is in transit


Shipping Information

Upon checkout, the user is required to select the preferred method of shipping. Estimated pricing specific to the ship to destination is provided.

Please note that all orders will be shipped within 48 hours of being received (after approval if applicable). NOTE: Orders will not be shipped unless the payment method has been confirmed and approved if required.


Tracking My Order

Shipping confirmation is emailed to the user once the order has been approved and shipped. This email will contain all of the required information to track your shipment.


Return Policy

Returns will not be processed for merchandise unless confirmed that there was a BrandAlliance error or the goods were received damaged. We guarantee that your order will be received without defects or damage or we will replace the affected pieces of the order or issue you a refund on the affected product. For damaged or defective pieces BrandAlliance will cover the costs of the return and replacement shipping. If you have received incorrect merchandise or the goods are damaged, please email returns@brandalliance.com and provide the following information: order number, product number (i.e. ABC0001-B) and the reason for the return. When the information has been received and approved, a Return Authorization number will be issued by one of our Client Care representatives. Returned product will not be accepted without a return authorization number.


Who Is BrandAlliance?

BrandAlliance is a Top 20 Promotional Marketing Company with its headquarters located in Charlotte, NC. We have offices across North America and focus on providing large, international clients with promotional marketing products and tactics that match brand strategies through the combination of creative messaging, creativity and merchandise.

We work across organizations from the C-suite, human resources, marketing, procurement, meetings and events to sales management, employee retention and development.

BrandAlliance’s offerings include: promotional products and branded merchandise of all types; custom product sourcing and fabrication; apparel and uniform programs; custom packaging; creative services; brand marketing; online company stores; global and domestic distribution; quality assurance; kitting and assembly; direct mail and dimensional mailers; program strategy, design and setup; ROI/VOI metrics; and performance analytics.

Mission Statement: To develop powerful connections, inspire people and lead our industry by transforming marketing intelligence and creativity into value for our customers, employees, vendors and communities.

Vision Statement: To become the leading promotional marketing company in North America. We strive to give our employees the opportunity to work with the best clients on the most creative projects, while providing the finest promotional services and measurable results.


What Is BrandAlliance’s Guarantee?

We guarantee that your order will be received without defects or damage or we will replace the affected pieces of the order or issue you a refund on the affected product. For damaged or defective pieces BrandAlliance will cover the costs of the return and replacement shipping./p>

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